301-387-3027 687 Mosser Road, McHenry MD

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Helpdesk Hours

Monday - Friday
8:00am to 4:00pm
By Appointment
By Appointment

Immediate Issues

If you need immediate help please call the helpdesk at: 301-387-3027

We are located in the Technology Center, Room 319

Helpdesk Tickets

If you need to submit a ticket please send an email to helpdesk or submit a ticket online:
Submit Online Ticket

The email that brought you to this page was a part of the effort of the Garrett College Cybersecurity Team and the TAACCCT Grant Team with assistance from the GCIT Team to make our users aware of cybersecurity.

Since this is a mock phishing exercise, you are NOT at risk. Garrett College's information is safe and secure. Please remember to always use caution when opening emails. Double check the sender and the information within the email. If you are even slightly concerned, contact the GCIT Team and we will assist you in determining the validity of the email message. To help you idenify real phishing attempts, please review the information below.

For more information please contact Jill Horner at This email address is being protected from spambots. You need JavaScript enabled to view it..



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How to spot a phishing message?

When you receive an email message, please consider these points:

  • Are you expecting an email of this nature? (e.g. password reset, account expiration, wire transfer, travel confirmation, etc)
  • Do you do business with the company or person purportedly emailing you?
  • Does the message ask for any personal information (password, credit cards, SSN, etc)?
  • Does the message ask for sensitive information about others?
  • Does the message ask you to immediately open an attachment?
  • Hover your mouse over the links in the email. Does the hover-text link match what's in the text?  Do the actual links look like a site with which you would normally do business?
  • Does the "From" email address look like either someone you know, a business you work with, or a proper IU email account?
  • Click 'Reply' - Does the address in the 'To' field match the sender of the message?

If you're not sure about the legitimacy of an email message, please report it to us and we'll gladly take a look.


Help, I think I've been phished! What do I do?

Follow the guide below for specific steps to take according to the type of information you shared:

I accidentally sent...my username & password.

You should... Change your password immediately!

I accidentally sent...personal information such as: address, bank/financial account number, credit card number or information, answers to security questions, other personal information that can be changed, driver's license/license plate.

You should... While there's no way to "unsend" the email, many of these pieces of information are changeable (especially credit card numbers). Contact the appropriate organization or financial institution. You should also report this as identity theft and take action to protect your accounts.

I accidentally sent...Garrett College data -- or data about others to which I have access.

You should... Contact the Garrett College IT departmnet immediately to report the incident.