March 6, 2018
Customer Service with a Smile, local hospitality expert to lead course
Garrett College Continuing Education and Workforce Development is offering a course, Customer Service with a Smile. The class will be held on Tuesdays, March 13 and 20, from 6:30 to 9 p.m. at the College’s Northern Outreach Center in Grantsville.
This course is designed to provide participants with skills and techniques to be used in working with customers. Topics to be covered include: stated and hidden expectations of customers; the customers as a guest; the importance of attitude, appearance, and appropriate answers when working with the public; the impact of a smile; communications and customer satisfaction; and angry clients.
The course is being instructed by Emily Newman-Edwards who has worked in the hospitality for over 15 years. As the Director of Operations for Fronterra Resources: Savage River Lodge, The Cornucopia Cafe and Grants Mercantile, her focus is on providing the highest level of customer service in the area.
For more information on this course, persons may contact Terry Beachy at 301-895-4700 or firstname.lastname@example.org. To register for this course contact Garrett College Continuing Education and Workforce Development at 301-387-3069.